Computer Systems Specialist

Ramstein, Germany / FULL-TIME

Summary

As a Computer Systems Specialist, you will create and manage network accounts, install and maintain applications, software, and hardware on PCs, and update operating systems and anti-virus applications.

Key Responsibilities

• Provide accurate solutions to end-user issues.

• Track and manage incident resolution progress, ensuring all issues are resolved within SLA targets.

• Ensure proper documentation of issues, resolutions, and best practices for future reference.

• Address customer complaints or escalations promptly and professionally, ensuring customer satisfaction.

Requirements

• Bachelor’s degree with 2+ years recent related experience. May accept associate's degree with 4+ years of experience

• Experience with Service Now or Remedy

• Experience with SLAs

• Must be a US Citizen and able to obtain a Public Trust

• Ability to work as part of a flexible and adaptable team
  
  
  

What We Offer

At Office Staff Solutions, you will be able to work with the latest technologies in the industry.

As standard, all of our employees are fully covered by our extensive health insurance, including dental and maternity care.

We also offer a full 15 days of paid annual leave.

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